World-Class Fine Wines delivered to your door.
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Frequently Asked Questions

Why World Wine?

Good wine is such a marvellous thing, and exploring the world's best can be such an adventure. The problem is Australia's access to wine in the past has been very limited. Even with the great wine that's produced in our own country, the best ones aren't usually found in bottle shops as you'll often find a proliferation of commercial brands.

So that's where we come in. Our mission is to spread good wine across Australia. We connect with importers and distributors of the world's best wines and provide them with a platform to expand their reach to all Australians. Now even if you live in a rural area, you'll be able to have Grand Cru classics, Italian Nebiollo or a Californian Cabernet delivered to your door!  As we grow, more and more wines will become accessible and delivery times will get faster. Hope you join us on the journey!

Here's a little bit more about us:

  • Biggest range with over 2000 listed fine wines from around the world.
  • Wines from the world's best wine regions. Covering not only Australian wine but also those from more than twenty other countries with the great regions of France, Italy, Spain and the United States featuring prominently.
  • To try to ensure wine tastes exactly as the winemaker intends, the provenance of wine is essential to ensure quality. Most of our suppliers use temperature-controlled shipping and warehousing. We will also try to ship at the start of a week to avoid stock being held over a weekend in a hot warehouse.
  • We don't have a minimum order, so you can order as little as one bottle - or by the case/s, and we also welcome orders for mixed cases.
  • Pickup is available if delivery is not desired.
  • Flat rate $10 shipping for 98% of Australia.

Where do you deliver?

Everywhere in Australia. We also ship internationally. (see International Deliveries below).

When will my wine arrive?

Your delivery will be between 8am and 5pm Monday to Friday. How long it takes to reach you will depend on where you live as well as how many bottles you ordered and whether it's a mixed or straight case.

Mixed cases will take longer for us to prepare as we need to source the wine from different suppliers. Each supplier has a minimum order and so sometimes when ordering a small quantity (i.e. 1-4 bottles) we will need to wait to put your order with other orders.

The table below offers a guideline for straight orders: 

 1-5 bottles 4-10 working days
6-11 bottles 4-8 working days
12 bottles 4-6 working days


Mixed cases will take 6-10 working days. If there are any complications we will get in contact with you as soon as possible.

Australia Post and Fastway are our couriers for deliveries within Australia. Both specialise in wine deliveries, with a focus on delivering wine safely, and they have a 'track and trace' system on their website so you can monitor the progress of your wine after it leaves us. When your wine is dispatched from our warehouse, you will receive an email from us to let you know. The email will contain a tracking link so you can monitor progress.

Is there a minimum order and what are your discounts?

There’s no minimum order. You can buy one bottle, ten dozen, mix up a case of different bottles – whatever you wish. If you order a dozen wines or more – mixed or the same – a 5% discount will be automatically applied in the shopping cart as you checkout.

Checkout - speeding things up

When placing your order, you can do so quickly as a 'guest' - less data to enter. Or you can create an account, which will speed things up for future orders.

How do you process payments?

There are 2 options. Either you can use our website's own secure credit card processing facility or there is the option of using Paypal. 

Want to send a gift?

If you want to send a gift and include a gift message, please enter that in the Notes section as you check out. We'll print that in a lovely font on rich cream paper, and include that with the wine. And we won't include the invoice. We'll email you the courier tracking information so you can see when it has been delivered.

What are your delivery charges?

We provide free delivery (almost) everywhere.

Delivery on your order is free for 99% of Australian destinations if its value is $250 or more. Your order can be for one bottle, a few, a mixed or a straight case - if the value is $250 or more, delivery is free.

For orders under $250, there's a modest $10 delivery fee. This will be automatically calculated and displayed at checkout.

There are a few places where an additional freight charge will apply - regional and rural Queensland and Western Australia, and all of the Northern Territory. If your postcode in Queensland and WA is outside:

  • Queensland: 4000-4350
  • WA:6000-6025; 6800-6997

Then an additional charge will apply:

  • 1-6 bottles $29.95
  • 7-12 bottles $49.99

This will be charged in addition to the amount shown during Checkout.

We may charge for re-delivery of orders if we are given incorrect address information. 

Deliveries do need to be signed for by an adult aged eighteen years or older. We encourage deliveries to a business address to ensure someone is available to sign.

If you ask us to leave wine at your delivery address without a signature, the responsibility passes on to you.

Do you deliver to Post Office boxes and Lockers?

Yes, however it costs us far more to post to PO boxes. In most cases there will unfortunately be an additional delivery fee.

Can I collect my order from you?

Yes. We are located at 569-573 Flinders Street, Melbourne. We are open 7 days, from 12noon to 11pm.

Heat Policy

Provenance is crucial, which means we will not ship wine if the temperature at your place, or en route to you, is likely to exceed thirty degrees for a protracted period. We also generally do not ship on Fridays, to avoid wine being held in courier warehouses over weekends.

This means in the hotter months your delivery may not be sent until we are confident that the wine will not be affected by heat. This is particularly true for more expensive, collectible and cellarable wines.

It is your wine so you can of course insist we ship! We can pack wine in special insulated canisters, that are excellent at protecting wine. If you'd like us to ship using these reusable canisters, please let us know. There's a fee of $3 for each bottle.

International deliveries

World Wine can ship to certain countries. Please contact us for details.

The icons and ratings - what do they mean?

There's detailed coverage here, in short - click any of the icons to open a legend that provides the meaning of each icon. For example, the green leaf icon shows that the wine is organic.

The wine ratings indicates the rating given to the wine by a respected wine publication, and the abbreviation to the left of the number indicates which publication gave that rating. World Wine also rates some of the wines we sell, our abbreviation is WW.

Credit card charges

Your purchases will appear on your credit card statement from World Wine.

Cancelling an order

If you wish to cancel an order, please email us. If the order has not yet left us, there's a cancellation fee of 10% of the order value, to a maximum of $100. If the order has left us, we also need to charge the cost of freight to you and back to us. That amount will depend on your location.

Insurance

Your order is insured by World Wine at our cost. This covers you from any package lost or damaged in transit, unless you have asked us to deliver wine and given us an authority to leave (e.g. "Leave wine on verandah") in which case we cannot take responsibility for fulfilment of the delivery. Also, if wine needs re-delivery (because no one is available to sign for the delivery), insurance ceases, due to the increased possibility of damage. Ideally, please give us a business address for delivery, to ensure safe delivery first time. Any claim for lost or damaged goods must be made within fourteen days of despatch. Please note that insurance only applies to deliveries within Australia.

For international shipments, damaged or faulty wine must be returned to us before any claim can be considered.

Returns and Shipping Charges

Returns for refund will be processed less the original shipping and handling charges and subject to the wines being merchantable. Please contact us before returning wine. We will offer a refund if a wine is faulty, but not if it is not to your taste.

Privacy Policy

Information Collection & Use

In order to use some features of this web site, you can create an account with a user name and password. We will notify you when your user account has been created.

World Wine is the sole owner of the information collected on worldwine.com.auWorld Wine collects personally identifiable information from our users at several different points on our Web site.

If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications from the Site

After making a purchase, you will occasionally receive marketing information on products, services, or events. If this is not to your liking there is an option to unsubscribe.

Information Sharing

We store information that we collect through cookies to create a 'profile' of your preferences. We don't share personally identifiable information with third parties.

We use outside shipping companies to send orders, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.

Choice/Opt-out

We provide you the opportunity to 'opt-out' of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on your account page.

If you no longer wish to receive our newsletter and promotional communications, we offer an opportunity to opt-out of certain communications on our customer account page.

Cookies

We use a third-party tracking service that uses cookies to track non-personally identifiable information about visitors to our site in the aggregate (such as overall traffic and sales rates) so that we can identify problems on the site and provide a better shipping experience for our visitors.

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We do use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as the shopping cart, will be limited.

Clear GIFs

We employ a software technology called clear GIFs that help us better manage content on our site by informing us what content is effective. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. We use clear GIFs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see Choice/Opt-out.

Access to Personally Identifiable Information

If your personally identifiable information changes you may edit it by making the change on your account page, by email, or by contacting us by telephone or postal mail at the contact information listed below.

Security

When you enter sensitive information (such as credit card number) on our order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at: 1300 288 115, by email - wine@worldwine.com.au, or World Wine, 569-573 Flinders Street, Melbourne, 3000.

Signature Policy

You must be 18 years of age or older to purchase wine from World Wine. We recommend you provide us with a business shipping address for best service.

WARNING: Under the Liquor Control Reform Act 1998 it is an offence to supply alcohol to a person under the age of 18 years (Penalty exceeds $6,000). For a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $500).

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