We fully guarantee the quality of a wine and that it arrives to you in good condition. This means if in the rare case the wine has been spoiled due to bottle breakage, heat damage or any other reason we will replace or refund the affected bottles.
Most of the wines listed on World Wine are well known brands from around the world, often backed by reviews from the likes of James Halliday, Huone Hooke, Wine Spectator and The Wine Front. They are all prominent wines and so we do not offer replacements or refunds based on personal taste reasons.
To be eligible for a refund, the issue must be reported to World Wine customer service as soon as it is discovered. Refunds will not be available for issues reported 14 days after goods have been received.
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Vintage Vigilant
We aim to have all wines be vintage specific. In the case the listed vintage is out of stock and you note you would like that particular vintage, we will inform you via email for approval to go ahead.
Delivery Times
To be able to supply such a unique & extensive range of boutique wines, we don't hold much of the inventory. So with us, there is the added step of receiving the wine from our local suppliers before it is dispatched to you. Most orders are dispatched within 3-6 working days.
Quality Guarantee
Replacement or refund offered if bottles are faulty or damaged. All our deliveries are insured against loss, however you must notify us in a reasonable amount of time.
Sending a Gift
If you would like to include a gift message with your order, please enter that in the order instructions section. We'll print your message in a lovely font on A5 paper. We also won't include the invoice. Tracking will be sent to the email on file.
We aim to have all wines be vintage specific. In the case the listed vintage is out of stock and you note you would like that particular vintage, we will inform you via email for approval to go ahead.
To be able to supply such a unique & extensive range of boutique wines, we don't hold much of the inventory. So with us, there is the added step of receiving the wine from our local suppliers before it is dispatched to you. Most orders are dispatched within 3-6 working days.
Replacement or refund offered if bottles are faulty or damaged. All our deliveries are insured against loss, however you must notify us in a reasonable amount of time.
If you would like to include a gift message with your order, please enter that in the order instructions section. We'll print your message in a lovely font on A5 paper. We also won't include the invoice. Tracking will be sent to the email on file.
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